Privacy Policy

Introduction

This Privacy Policy applies to our website at https://www.guloolootech.com and all mobile applications ("Services") provided by Gulooloo Tech Co., Ltd.(Android) and Gulooloo Tech (iOS), under the brand of Gulooloo Tech Co., Limited ("Gulooloo Tech"). This policy is incorporated into our app store listings and accessible within our applications, in compliance with applicable app store requirements and data protection regulations.

By accessing or using our services, you acknowledge that you have read, understood, and agree to the collection and use of information in accordance with this policy. This privacy policy forms an integral part of our Terms of Use. If you do not agree to all terms and conditions set forth below, please discontinue use of our services immediately.

Should you have any questions regarding this policy or our privacy and data protection practices, please do not hesitate to contact us using the information provided in the contact section below.

Who We Are

Gulooloo Tech Co., Limited, as named in the app's Google Play and App Store listing, is committed to protecting your personal information and using it appropriately. We operate as a responsible data controller, ensuring compliance with international privacy standards including GDPR, CCPA, and other applicable data protection regulations.

What Information We Collect

We practice data minimization and collect only the information necessary to provide and improve our services. Generally, we do not collect Personal Information during normal use of our applications or websites. Personal Information may only be accessed when you voluntarily contact us via email for feedback, suggestions, or issue reporting.

Personal Information

Personal Information refers to any data that can identify a living individual, including but not limited to:

• Name and contact details (email address, telephone number)
• Physical address and geographic location data
• User-generated content in communications with us
• Account credentials and authentication information
• Any other identifiable information you voluntarily provide

Non-Personal Information

Non-Personal Information consists of data that cannot be used to identify a specific individual. This information is automatically collected during service usage and includes:

• Browser type, version, and device specifications
• Operating system and application version information
• Pages visited, session duration, and user interaction patterns
• Device identifiers and system diagnostic data
• Aggregated usage statistics and performance metrics
• Network information and IP addresses (anonymized)
• Crash reports and error logs (anonymized)
• Feature usage analytics and user behavior patterns

Health Data (GoFasting App)

Our GoFasting application may collect health-related information with your explicit consent, including:

• Biometric data: Weight, height, BMI calculations
• Activity metrics: Steps taken, distance traveled, calories burned
• Physiological data: Heart rate, sleep patterns (where applicable)
• Fasting schedules and nutrition tracking data
• Water intake and meal timing information
• Custom health goals and preferences

Health data is particularly sensitive, and we implement additional security measures to protect this information. You may revoke access to health data at any time through your device settings.

How We Use Your Information

We process your information lawfully, fairly, and transparently based on legitimate interests, contractual necessity, or your explicit consent. Personal Information is strictly protected and used solely for the following purposes:

Primary Uses

• Responding to your inquiries, feedback, and support requests
• Improving our services based on user suggestions
• Ensuring compliance with legal obligations
• Preventing fraud and maintaining service security
• Providing customer support and technical assistance
• Delivering requested features and functionality

Analytics and Improvement

Non-Personal Information is aggregated and analyzed to:

• Enhance user experience and service functionality
• Conduct statistical analysis and performance optimization
• Identify usage patterns and popular features
• Make informed decisions about product development
• Ensure service reliability and technical performance
• Detect and prevent technical issues
• Optimize app performance and loading times

All aggregated data is anonymized and cannot be traced back to individual users. We employ advanced anonymization techniques to ensure your privacy is maintained even in aggregate data analysis.

Data Retention

We implement a comprehensive data retention policy that balances business needs with privacy protection:

Personal Information

We do not collect or store your Personal Information during normal app usage. If you voluntarily send us an email or contact us directly, we will retain your email address and related communication for the time necessary to respond to your inquiry and resolve any follow-up issues, typically no longer than 2 years unless required by law.

Non-Personal Information

We retain Non-Personal Information for internal analysis purposes for up to 3 years, except when this data is used to strengthen security or improve functionality, in which case it may be retained longer in aggregated, anonymized form.

Health Data

Health data is stored locally on your device and in your personal cloud storage (if you choose to enable cloud sync). We do not store health data on our servers except for temporary processing required for app functionality.

Third-Party Services

We carefully select third-party service providers and ensure they meet our privacy and security standards. All third-party integrations are governed by strict data processing agreements:

Payment Processing

Payment information is processed directly by platform providers and never stored on our servers:

• Apple Store In-App Payments - Handles iOS purchases
• Google Play In-App Payments - Handles Android purchases

Advertising Partners

We work with advertising partners to provide relevant ads and support our free services. These partners may collect limited, non-personal information:

• AdMob from Google - Primary advertising platform
• Facebook Audience Network - Social media advertising
• AppLovin - Mobile advertising platform
• PubMatic - Programmatic advertising
• Pangle - International advertising network
• Digital Turbine - App discovery platform
• Verve - Mobile advertising solutions

Analytics Services

We use analytics to understand app performance and user behavior (anonymized):

• Facebook Analytics - User engagement analytics
• Firebase and Google Analytics - App performance and usage analytics

Cloud Storage Integration

Optional cloud storage for data backup and sync (user-controlled):

• iCloud from Apple - iOS device backup and sync
• Google Drive - Android device backup and sync

Security

We implement industry-standard security measures to protect your information, including:

• Encryption in transit using TLS 1.3 or higher
• Encryption at rest for any stored data
• Regular security audits and vulnerability assessments
• Access controls and authentication measures
• Staff training on data protection and privacy
• Incident response procedures for potential breaches

Your Rights

We respect your privacy rights and provide you with comprehensive control over your data:

Universal Rights

• Right to Information: You can request information about what data we collect and how it's used
• Right of Access: You can request a copy of your personal data
• Right to Rectification: You can request correction of inaccurate personal data
• Right to Erasure: You can request deletion of your personal data
• Right to Control: You can decide whether to use our services and control app permissions

EU/EEA Residents (GDPR)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to data portability
• Right to restrict processing
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

California Residents (CCPA)

California residents have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

Children's Privacy

We are committed to protecting children's privacy and comply with applicable children's privacy laws:

• Our Services are not intended for use by children under the age of 13
• We do not knowingly collect personal information from children under 13
• If we discover we have collected information from a child under 13, we will delete it immediately
• We encourage parents and guardians to monitor their children's online activities
• Parents can contact us to review, delete, or stop further collection of their child's information

International Data Transfers

As a global service, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• We primarily process data within your region when possible
• International transfers are protected by adequate safeguards such as Standard Contractual Clauses
• We ensure all processors meet equivalent privacy protection standards
• You have the right to obtain information about transfer safeguards

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

• We will post the updated policy on this page with a new "Last Updated" date
• For significant changes, we will provide prominent notice through our app or email
• We encourage you to review this policy periodically
• Continued use of our services after changes constitutes acceptance of the updated policy

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@guloolootech.com
• Response Time: We aim to respond within 48 hours
• Data Protection Officer: Available upon request for GDPR-related inquiries
• Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8)